With the growing demand for employment, the field of consumer services has been significantly showing the best growth. With a wide range of jobs available, the working class are now turning in to find employment in this field. As the name suggests this field caters to serving the customers with a varied set of services and skillset. But how can one start their career with consumer services?
What skills does one need?
As the field is a vast one, the skill set largely depends on the industry and the specific job role one is hired for. In spite of the wide skill set, some of the basic skills for one wanting to work in consumer services include:
- Assisting customers by answering their queries and solving their problems in the best manner
- Sharp listening skills
- Good hold over communication
- Keeping the ‘customer first’ and paying attention to their needs
- Being patient and empathetic to the customer at all times
The list of the skills one needs can go on, but these are the top skills that make one a perfect fit for any role they would want to take up in the field.
What are the most common & high paying jobs?
With over thousands of jobs ranging from retailing to banking to healthcare and more, consumer services is one field that is flourishing as a career in almost all the sectors. Be it a big company like Google and Amazon or a small venture each one of them thrives to give the best service to their customers in order to retain their place in the market.
Some of the most common and high paying jobs that one can find in the field are that of a store manager, market researcher, personal concierge, retail store manager and more. These jobs not only cater to highly skilled jobs but also offer various entry level jobs thus giving a lot of scope to grow and develop one’s skills and experiment along the way.
What are some top companies offering consumer services jobs?
Amazon, the biggest retailing company serves as the biggest venture that has been recruiting over 50,000 people to various job roles in the field. In India there are prominent companies including Wipro, Tata consultancy, Infosys, WNS, Accenture, Amazon etc that recruit and guide people to work under major companies including Google, banks like HDFC and more.
With many businesses and companies coming up, the race to fulfil the customer needs is the top priority for everyone in order to stay afloat in the market, thus making the field of consumer services a much demanded career field for both beginners and experienced people.
Andy Roberts is a seasoned journalist with nearly 9 years experience. While studying journalism at Ryerson, Annie found a passion for finding engaging stories. As a contributor to White Pine Tribune, Annie mostly covers provincial and national developments..